Wolgast Restoration Blog Page

Protecting Your Home from the Hazards of Fall and Winter Weather

Posted by Rich Droste on Wed, Sep 28, 2016 @ 12:55 PM

Ice_Dam.jpgWith the arrival of fall, and winter just around the corner, now is a good time to take measures to protect your home from the ravages of the bad weather to come. Wind, hail, heavy rain, snow, and ice are the most common causes of property damage to homes and businesses.

High-speed winds and hail can damage shingles and siding. Heavy rain can infiltrate structures from virtually any area that is not adequately weatherized. The weight of excessive snow can collapse roofs. Ice can build up in gutters and cause ice dams, resulting in leaks beneath the shingles.

Here are some tips for winterizing your home or business.

Start with the roof.

Most property claims come from roof damage. As you prepare for the fall season, follow this checklist to minimize the risk of damage to your roof:

  • Inspect roof for damage and missing shingles, and make any necessary repairs.
  • Clean leaves and debris from gutters and downspouts to allow for proper drainage and to prevent ice and snow from building up.
  • Trim tree branches away from your structure and remove dead branches that may fall due to heavy wind, ice, or snow.
  • Add more attic insulation to prevent ice dams. Ice dams are caused by excessive heat escaping from a poorly insulated attic, melting ice and snow on the roof and refreezing. This can cause water to build up and leak through the roof.
  • Check to make sure flashing is in good condition to help prevent water penetration.
  • Check for missing gravel on flat roofs, and repair any surface bubbles.
  • If you plan to replace your roof, and you live in a hail-prone area, consider using impact-resistant roofing material.

Inspect the basement.

After the roof is secure, make sure your basement is in good condition.

  • Have your furnace cleaned and inspected annually by a qualified technician.
  • Keep flammable materials away from water heaters and wiring in the basement.
  • Insulate water pipes along outside walls and in areas exposed to cold temperatures.
  • Caulk or insulate around any pipes or conduit running through the basement walls to the outside.
  • Turn up the thermostat during extra cold periods to prevent pipes from freezing.

Keep the weather outside.

Leaky doors and windows can allow rain, snow and cold air to get into your home or building. Over time, this can cause bigger problems, like wood rot, deterioration, and mold.

  • Check for gaps around doors and windows, and caulk or repair as needed.
  • Repair any loose or missing caulking around doors and windows.
  • Check caulking around showers, bathtubs, sinks, toilets, and make repairs as needed.
  • Check for air infiltration around electrical outlets on exterior walls. Insulate as needed.

Other problem areas to check and maintain.

Inspect wiring, appliances and any other areas that could cause problems:

  • ­Have your chimney cleaned and maintained each year.
  • Clean and/or replace the furnace filter.
  • Clean the clothes dryer exhaust duct and space around and under the dryer. Remove all lint, dust, and any debris.
  • ­Check your electrical outlets for potential fire hazards such as frayed wires or loose-fitting plugs.
  • Be sure not to overload electrical outlets, fuse boxes, extension cords or any other power sources.
  • Keep a multi-purpose fire extinguisher accessible, filled and ready for operation.
­Inspect your smoke detectors. Make sure there is one on each floor of your home. Test them monthly, and change the battery annually or as needed.

Faster, more Efficient Contents Restoration through State-of-the-art Technology

Posted by Rich Droste on Thu, Jul 28, 2016 @ 11:00 AM

Contents restoration is a very complex and painstaking process.

Not long ago, contents restoration management was a much more complex and painstaking process. Restoration contractors had no efficient method to inventory property on-site. Damage documentation and property tagging had to be hand-written for each and every item. This error-prone process slowed down the contents processing time, delayed the property restoration, minimized the number of claims that could be processed by the restoration contractor, and negatively impacted customer satisfaction.

Due to the high number of property contents that have to be recovered and moved through the many levels of a restoration operation, handling the logistics of it all was a daunting task. Even the smallest of errors could have a profound impact on the restoration project. We took a thorough evaluation of the demands of contents restoration and the importance of the details within the steps required to produce happy adjusters and satisfied customers. And unlike most of our competitors, we determined that the status quo just wasn’t good enough to meet the high customer service standards of our company, and decided to invest in technology to make the contents restoration process faster and more efficient.

That’s why today, Wolgast Restoration uses iCat contents management technology to identify, catalog, and track contents throughout the entire restoration process.

iCat technology for faster, more efficient contents restoration.

Faster Pack-outs:iCat_Technology.jpg

iCat is a highly sophisticated bar coding, cataloging, and tracking system that reduces our content processing time by as much as 50%. By utilizing Cloud and Mobile Technologies, the iCat system allows us to handle high volume pack-out jobs faster than ever before, with greater accuracy.

We can move, track, clean, estimate, report, and conduct any operational tasks instantly via a web browser or mobile device. This gives us complete inventory and management control, and total transparency of the status of the project.

Each item is tagged with a bar code and scanned into the system. The integrated voice-to-text technology provides faster item description and damage notations. Digital photos are taken of each bar coded item, then immediately uploaded into the electronic file for that item.

The system allows us to match each item with the room it was originally located in to ensue it is returned to the same room after the restoration has been completed. This saves time and eliminates frustration for the customer when unpacking the items.

After scanning and photographing the items, they are packed according to the following criteria:

  • Cleaning Process Required
  • Category (material, nature, and durability)
  • Soil Level
  • Room/Location

The items are safely packed into an appropriate size box. The box is then bar coded and given a description and room identification before it is loaded into the box truck to be transported to the contents processing location.

Peace of Mind:

Our Adjuster and insured customers can review and track the progress of a claim through the easy-to-use iCat interactive web portal that provides transparency, ensuring confidence and peace of mind. Enabling customers to view the progress of their claim not only answers any questions they might have, but also puts their mind at ease and makes life a lot easier for the adjuster. When the insured is able to see what’s happening to their valuable possessions, they will less likely need to bother the insurance adjuster with phone calls regarding the status of their property. This level of transparency and ease of access to their contents is a bonus for insureds. If a customer needs access to specific item during the restoration process, we are able to quickly look up the location of that item in the iCat system and provide the necessary access to the customer.

By using the iCat Contents Management System, Wolgast Restoration can ensure a connected and collaborative experience for all parties involved in the claims process. It raises confidence that each claim we process will go smoothly, and that we will deliver a quality, consistent product every time. That’s disaster response and recovery the Wolgast Way.

Topics: Contents Restoration

Understanding the Property Insurance Claims Process

Posted by Rich Droste on Fri, Apr 15, 2016 @ 10:54 AM

Insurance_Adjuster.jpgThe property insurance claims process can be confusing and challenging, but it doesn’t have to be. The best way to prepare yourself for filing a property insurance claim is to know and understand your homeowner’s insurance policy.

  • Read your insurance policy carefully. If you don’t have one, request a copy from your insurance company.
  • If you have any questions abut your policy, or don’t understand something, discuss it with your insurance agent.
  • Be organized. Keep track of important documents, contracts and contact information.

During the insurance claims process you will be working closely with an insurance claims adjuster. The adjuster is usually assigned by your insurance agent or company to handle your claim. The claims adjuster is professionally trained and certified to assess the property damage, evaluate and settle your claim. The claims adjuster may often take reasonable steps to assist you with analyzing the loss, but it is ultimately your responsibility to document the damage and to prove the value of your belongings to the insurance company.

Your insurance company may either send you a Proof of Loss form to fill out, or your adjuster will visit your home first. Either way, the more information you obtain about your damaged property and belongings, the faster your claim will be settled.

Tips for working with your insurance company

  • Understand exactly what is covered by your insurance policy by thoroughly reading through it and asking questions of your insurance agent or adjuster.
  • Make a detailed list of damaged and destroyed items. As you discover damaged items, write them down on the list and include their original purchase price and replacement cost. If you are able to find the original sales receipts, it will help speed up the claims process. If your property was destroyed, or you no longer have any records of your purchases or proof of your belongings, do your best to work from memory. If you can locate photographs that were previously taken inside your home before the disaster, it may help you remember items to be added to your damaged property list.
  • Photograph or videotape damaged items to prove their existence and level of damage.
  • Do not throw out damaged items until your insurance adjuster has inspected them and you both agree on their value.
  • Keep copies of all documents your insurance company provides you.
  • Record the names and phone numbers of everyone you speak to regarding your property loss, restoration and insurance claim.
  • If you don’t have insurance, you should still take inventory of all damaged items. You may be able to deduct the losses from your income taxes.

Remember, it is always your responsibility to prove the scope and value of your loss to the insurance company. Your insurance policy is only a contract between you and your insurance company, obligating both parties to perform specific actions. The insurance company is not responsible for repairing the structure or restoring/replacing your personal property. It is only the insurance company’s responsibility to inspect and review the information available to them and offer to pay the fair value of the claim, according to the language of the policy, to get your property back to it’s pre-loss condition.

To start your claims process after a disaster, you should only engage one restoration company to perform a damage estimate. There can be significant financial disadvantages to getting estimates from multiple contractors. You should interview as many restoration contractors as you deem necessary to find a reputable, experienced company that you are confident will perform the repairs to your satisfaction. Then, engage that company to help you throughout the damage estimating and recovery process.

Topics: homeowners insurance

Making Temporary Living Arrangements After a Disaster Strikes Your Home

Posted by Rich Droste on Tue, Mar 08, 2016 @ 12:06 PM

movng-into-a-new-home.jpgDepending on the size and scope of the damage, it may be necessary for you to make new living arrangements after a disaster strikes your home.

There are several reasons why you may not be able to occupy your home after a disaster, and during the restoration process. The most common reason is that it is unsafe to be in the home due to poor air quality from smoke or mold growth. Even after a fire has long been extinguished, the air is still contaminated with corrosive soot particles and chemicals released from burned materials, such as plastics, that can severely damage the lungs and irritate mucous membranes in the nose. Water and moisture left over from extinguishing the fire can rapidly cause mold growth. The mold spores can easily become airborne and spread from room to room. Breathing in mold spores can cause many different respiratory health issues, especially to children or people with asthma or allergies.

Certified restoration and mitigation professionals, wearing Personal Protection Equipment (PPE), and following stringent safety guidelines, are the only persons qualified to occupy and work within these contaminated spaces.

Below are some things you should take into consideration if you are forced to leave your home after a disaster.

Find New Living Arrangements:

  • Find new living arrangements close to work, school, and home. This will help minimize the disruption to your everyday routine and provide more convenient access to your home during the restoration project.
  • Choose your living accommodations based on what you will be comfortable with during the length of time it takes to complete the home repairs. When choosing a location, your insurance company should take your previous living requirements into consideration, so you and your family are as comfortable as possible.
  • Extended stay hotel suites or month-by-month apartment rentals are recommended, if your insurance policy covers the cost.
  • Living with friends or relatives is a good choice if your stay does not interrupt their lives for too long and puts a strain on your relationship.
  • Take with you as many everyday possessions as you can to make you and your family feel more at home, such as: children’s toys; books; games; electronic devices; cooking utensils; dinnerware; blankets; etc.

Secure Your Property and Belongings:

  • Remove all valuable possessions and personal belongings from your home. Do not leave any documents behind that contain financial, banking, or medical information.
  • Make sure all electrical appliances remaining in the home are unplugged and protected from damage during the restoration process.
  • Have your mail forwarded to your new living location, or have the Post Office hold it for you to pick up at your convenience.
  • Make sure your damaged home is properly locked, secured, or boarded up to prevent intrusion by people or natural elements. It is your legal responsibility to do this. Your restoration contractor will perform this service for you.
  • Contact your local police department to let them know your home will be vacant, and ask them to periodically check it to prevent theft or vandalism.

Manage Your Expenses and Documentation:

  • Open up a separate checking account just to handle the money dedicated to the restoration repairs. This will help you accurately track your expenses, and keeps them separate from your everyday household funds.
  • Save the receipts from any living expenses you incur during your stay away from home. Your insurance company may reimburse you for food, lodging, clothing, etc. In some cases, you may be able to claim expenses on your income taxes that were not covered by insurance.
  • Since you will be away from your property during the restoration or reconstruction process, be sure to exchange phone numbers with your restoration Project Manager. This will ensure a consistent line of communication during the project.
Keep all your insurance claim documentation and receipts in a pocket folder and store it in a safe location so it doesn’t get lost or damaged.

Topics: homeowners insurance

Avoid the Heat: Fire Prevention Tips for Wood Burning Stoves and Fireplaces

Posted by Rich Droste on Wed, Aug 26, 2015 @ 10:37 AM

wood-burning-stove-safety-imageAs we head into Fall, it’s important to get prepared for cooler weather and a large part of that is fire prevention. A fire is a dangerous and scary experience that not only causes damage and property loss, but can also endanger the lives of your loved ones.

It is vital to make sure that all fireplaces and wood-burning stoves are inspected and cleaned before and throughout their use often. The following tips can help reduce the dangers associated with fires:

• Have a proper working fire extinguisher readily available in a prime location known to all family members. Be sure everyone knows how to use it.

• Install and regularly test smoke detectors around the house, being certain to have at least one in each of the rooms that have stoves or fireplaces.

• Never leave children alone with a fire in a wood-burning stove or fireplace.

• Test all appliances that contain exhaust fans such as stovetop vents, HVAC units, bathroom fans, etc. to verify that they don’t interfere with proper venting of the wood-stove.

• Be certain that your wood stove has been safety tested and displays a UL or NFPA label.

• When you re-fuel, avoid smoke spillage by slowly opening the door.

• To properly start a fire in the wood stove, use crumpled paper on the floor of the stove and cover with a small amount of kindling. Open the damper/draft fully and light, holding the door slightly open for several minutes before closing tightly. After the wood begins to burn brightly; add more dry seasoned wood, using draft control to determine the burn rate. Never use kerosene, gasoline, or charcoal lighter fluid!

• Remove and store ashes in a non-combustible tightly-lidded metal container far away from flammable items.

• Verify that water heaters and furnaces that are attached to the chimney of a wood-burning stove or fireplace have tight-fitting seams and joints.

• Ensure that fireplaces are equipped with glass doors or a tight-fitting spark screen to prevent sparks from reaching carpets or other flammable items; and keeping children and pets safe from harm.

• Burn only dry, seasoned wood to prevent creosote (soot) buildup.

• Inspect flue vents pursuant to manufacturer guidelines, and have them cleaned by a qualified individual.

• Clean your chimney when the creosote reaches 1/4 inch, and check often.

• Keep the area clear around the heating unit and flue at all times.

In case of fire, immediately call 911 and get everyone out of the house. If it is a wood-burning chimney fire (often accompanied by loud crackling, roaring, or rumbling noises and the stove pipe turning red-hot); close the stove door, damper, and draft opening to cut off the air supply to the fire. Never throw water on a hot stove.

Preparing Your Business for Spring Flooding

Posted by Rich Droste on Mon, Mar 23, 2015 @ 10:20 AM

Flooded businessMichigan isn’t known for being at high-risk of disastrous flooding caused by heavy rains. But last August, Detroit experienced a record rainfall of 4.57 inches in one day. Some communities received more than 6 inches of rain. This unusual event was considered by many to be a 100-year flood, especially since the last rainfall of this magnitude occurred back in 1925. Detroit’s average rainfall for all of August is only 3 inches.

The water reached a height of 14 feet on some roadways. This event shut down major freeways, stranded hundreds of motorists and caused one death. This is especially disturbing, since it occurred during one of the driest months in Michigan.

Now that spring has arrived, we face the prospect of even more severe flooding from melting snow and spring rains. We saw record flooding in April of 2013 and some Michigan rivers have already flooded their banks this month.

The key to good flood preparation is to know and understand your hazards. Proximity to water is the number one risk factor to flooding. Flood maps, available from the National Flood Insurance program can help you to determine if your facility lies within a flood plain. Also, perform a thorough examination of your facility itself. Be sure all downspouts and drains are clear from debris and adequately direct water away from the foundation of the building. Over time, parking lots and landscaping can gradually deteriorate or erode, changing the way water flows and puddles on your property. If your property hasn’t been properly maintained or improved for several years, it is a good idea to hire an expert in these areas to perform a flood risk assessment.

While we are in the business of restoring property after a flood or disaster occurs, we feel it is important to make business owners aware of other damages, besides property, that a flood can inflict on their business. An event like the one last August may not have caused extensive property damage, but it did impact the infrastructure responsible for generating millions of dollars of daily revenue for the local communities and businesses.

Every business should have a contingency plan to minimize the impact such a disaster can have on their business, if the local infrastructure is compromised. This type of plan can include:

  • Creating alternative shipping and receiving routes.
  • Warning customers of possible delivery delays.
  • Having alternate or backup suppliers in place, in case your suppliers are affected by the same disaster.
  • Developing an emergency cash reserve fund to cover payroll, vendor contracts, mortgage payments, leases, etc.
  • Establishing an adequate line of credit in case you don’t have enough cash in your emergency fund.
  • Keeping a list of key contacts for those that provide administrative services for your business.
  • Evacuating critical documents and backing up electronic data files.
  • Protecting or removing vulnerable computers, equipment and machinery.
  • Setting up an off-site management and operations command post.
  • Creating an emergency communication channel and protocol for employees to report to managers.
Developing good relationships with public agencies and corporate partners can improve your ability to protect your business and return to normal after a disaster. Maintain a communication channel with community leaders, public safety agencies, government agencies, utility companies, insurance companies, and disaster restoration contractors. Working with outside agencies can be very beneficial, because they can provide you with a wealth of information to help you recover quickly from a disaster.

Topics: spring floods, business preparation, contingency plan

Household Fires: Common Causes and Prevention

Posted by Rich Droste on Fri, Feb 27, 2015 @ 12:47 PM

Cooking FireAs restoration contractors, we see hundreds of home disasters every year. But the one that has the most dramatic and devastating impact on families and homeowners is a house fire.

The reason household fires are so devastating, apart from the damage to property and belongings, is that most of them are preventable. This article briefly covers the most common causes of household fires and possible ways to prevent them from happening to you.

COOKING

Cooking is the number one cause of all household fires. These fires are usually caused by leaving the stovetop or oven unattended while something is cooking, or from careless use of flammable cooking oils and grease.

Prevention: Never leave your home when something is cooking, no matter how long the dish will take to cook. There is always a chance that you could be delayed longer than expected, and by the time you get home, it’s too late. Also, never take a nap while something is simmering on the stove, or perform tasks around the home that will take you out of the kitchen for more than a few minutes. When preparing slow-cooked foods, set a timer every 15-30 minutes to remind you to check the oven or slow cooker. It doesn’t take long for a pot to over-boil and start a fire.

If you experience a grease fire, don’t panic. You can extinguish it easily by placing a lid over the flaming pan and turning off the heat. Do not use baking soda, flour or salt to extinguish the flames. This can cause the fire to flare up and burn you. It may also splash the burning grease onto towels, curtains, or other flammable materials nearby.

Never let children be in the kitchen unsupervised while your cooking, especially those that are too young to understand the fire dangers and risks involved with cooking.

SMOKING

Some of the deadliest fires are caused by the careless use of cigarettes, pipes and cigars. Most fires caused from smoking are usually the result of a smoker falling asleep and dropping their cigarette onto the floor or furniture, or leaving an unattended cigarette in an ashtray that falls onto a tabletop.

Prevention: Always make sure that the butts in an ashtray are completely extinguished before dumping it into the trash. Running water into the ashtray is the best method to put out any smoldering embers.

Never smoke in bed, especially if you have been drinking alcohol. Always extinguish smoking materials completely. If you have to smoke, try to smoke outside or in areas of the home where there are no flammable materials.

CLOTHES DRYERS

There are more than 14,000 clothes-dryer fires each year. The number one cause of clothes dryer fires is due to lack of maintenance and proper cleaning. Another cause is stacking laundry or storing combustibles near the dryer, especially around gas dryers that have open flames.

Prevention: Clean the dryer filter after every use. At least once every year, detach the exhaust hose from the back of the dryer and clean it thoroughly, or replace it if it has significant lint build-up that is difficult to remove. Keep combustible materials at least three to four feet away from any heat-generating equipment, including dryers, portable heaters, furnaces, and water heaters.

CANDLES

Candles cause more than 12,000 household fires annually. About half of those fires start in bedrooms. A burning candle can easily fall over and set fire to furniture, curtains, carpets or other combustible materials.

Prevention: Only burn candles in sturdy holders that won't tip over. Never assume that a candle in a glass container is safe. The glass may over-heat and shatter, spreading the hot wax and flame. When burning candles, always make sure the surrounding area is clear from flammable objects. Place the candle away from high traffic areas, but in plain sight. Never leave burning candles unattended and blow out candles before leaving the room, leaving the home, or going to sleep.

ELECTRICAL WIRING AND APPLIANCES

Most people assume electrical fires are caused by faulty wiring inside the walls of a home. While this is a common cause, most electrical fires are caused by wiring attached to household appliances. The most common cause resulting from too many appliances or electrical devices plugged into a single outlet, causing the wires to overheat and spark a fire.

Prevention: Only use one extension cord per outlet. Only use extension cords that have a UL listed label attached to them. When using power tools or appliances, check the operating manual for the proper extension cord size to use with the device.

Never run an extension cord under a rug or carpet. Wear and tear from normal traffic can damage the protective coating, exposing the bare wire and cause them to spark.

Do not use any old or suspect appliances. Do not use a malfunctioning electrical appliance. Sparks, noises, and odd smells are danger signs, and it should be repaired or replaced immediately. Always unplug appliances when they are not in use.

Never ignore any unusual activity related to the main power supply. Any flicker, fuse blowout, or sudden circuit breaker effect can be a major concern. Even a leaky pipe in the wall can saturate internal wiring and cause a fire. Be cautious, and call an electrician to inspect it.

FLAMMABLE LIQUIDS

Many people don’t realize that gasoline fumes are more combustible than the gasoline itself. Gasoline vapors can be ignited by a flame that is several feet away from the actual fuel container.

Prevention: Never store flammable liquids, such as gasoline, paint thinner or kerosene inside the home. These liquids should be stored out of doors in a protective building with adequate ventilation and low to moderate temperature levels.

Gasoline and other flammable products, such as paint thinner, should never be kept inside the house. Only use flammable liquids and fuels for their intended purposes. Never use gasoline as a cleaning agent.

Place rags that have been saturated with a flammable liquid in a metal container with a tight-fitting lid before throwing them away. A pile of flammable rags placed inside a garbage bag can ignite by themselves.

If you absolutely have to use any type of flammable fuel or cleaning agent inside the home, open doors and windows to ventilate the room and dissipate the fumes.

Always be sure your smoke detectors are in working order, and replace the batteries at least every six months. You should also have fire extinguishers in or near every room in your home that is susceptible to fire risk, such as kitchen, laundry, basement, garage, etc.

Topics: causes, Household fires, prevention, cooking, smoking, clothes dryers, candles, electrical wiring, appliances, flammable liquids

How to Prevent Pipes from Freezing?

Posted by Rich Droste on Fri, Jan 30, 2015 @ 01:02 PM

Copper pipe insulatingFrozen pipes are one of the most common and costliest property damage events during the cold winter months. In fact, a burst pipe can result in tens of thousands of dollars in damage. Fortunately, frozen pipes can be prevented quite easily and inexpensively.

Water freezes when heat in the water is transferred to subfreez­ing air. The best way to keep water in pipes from freezing is to slow or stop this transfer of heat. Ideally, the best way to protect pipes from subfreezing tem­peratures, is by placing them only in heated spaces and out of attics, crawl spaces and outside walls. Unfortunately, this may not be a practical solution for existing homes. In the case of new construction, however, optimal pipe placement can be designed into the building.

Vulnerable pipes in existing homes should be fitted with insulation sleeves or wrapping to slow the heat transfer. It is important not to leave gaps in the insulation that expose the pipe to cold air. Hardware stores and home centers stock a variety of foam rubber and fiberglass sleeves, in various thicknesses.

Cracks and holes in outside walls and foundations near water pipes should be sealed with caulking to keep cold wind away from the pipes. Kitchen and bathroom cabinets can keep warm inside air from reaching pipes under sinks and in adja­cent outside walls. It’s a good idea to keep cabinet doors open during cold spells to let the warm air circulate around the pipes.

Electric heating tapes and cables are also available to run along pipes to keep the water from freezing. These must be used with extreme caution; follow the manufacturer’s instructions careful­ly to avoid the risk of fire, and check to make sure the product conforms to UL 2049. Tapes and cables with a built-in thermo­stat will turn heat on when needed. Tapes without a thermostat have to be plugged in each time heat is needed, and may be forgotten.

Tips to Prevent Frozen Pipes:

  • Install a reliable back-up power source to ensure continuous power to the building.
  • Insulate all attic penetrations.
  • Properly seal all doors and windows. 
  • Seal all wall cracks and penetrations, including utility service lines.
  • Install insulation and/or heat trace tape with a reliable power source on various wet sprinkler system piping. This includes main lines coming up from underground passing through a wall as well as sprinkler branch lines.
  • Place a monitored automatic excess flow switch on the main incoming domestic water line to provide early detection of a broken pipe or valve when the space is unoccupied.
  • When away from home for an extended period of time, don’t set the thermostat at too low of a temperature. If you are not sure how low to set the temperature, consider shutting off the main water supply and draining the water system.
Open bathroom or kitchen faucets adjacent to outside walls to allow the water to slowly drip. This won’t necessarily prevent the pipe from freezing, but it will relieve excessive pressure to prevent the pipe from bursting, if it does freeze.

Topics: Wolgast Restoration, frozen pipes, Prevent pipes from freezing, faucets

What Causes Frozen Pipes to Burst?

Posted by Rich Droste on Tue, Dec 30, 2014 @ 12:59 PM

burst frozen pipeHow do Pipes Burst?

Contrary to popular belief, pipes do not typically burst where the ice blockage is located. The expansion of the ice against the wall of the pipe does not cause it to break. Rather, after a complete ice blockage in a pipe occurs, the continued freezing and expansion inside the pipe causes water pressure to increase downstream, between the ice blockage and a closed faucet at the end. This increase in water pressure is what causes the pipe to fail. Usually the pipe bursts where little or no ice has formed. Upstream from the ice blockage the water can always flow back towards its source, so there is no pressure build-up to cause a break. Water has to freeze for ice blockages to occur. Pipes that are adequately insulated along their entire length are usually safe from freezing.

Which Pipes are Susceptible to Freezing?

Generally, homes and structures in northern climates are built with the water pipes located inside the building insulation, which protects the pipes from subfreezing weather. However, ex­tremely cold weather and holes in the building that allow a flow of cold air to come into contact with pipes can lead to freezing and bursting.

Pipes in attics, crawl spaces and outside walls are all vulnerable to freezing, especially if there are cracks or openings that allow cold, outside air to reach the pipes. Research has shown that “wind chill,” can accelerate the freezing process.

Holes in outside walls where television, cable, or phone lines enter can allow cold air to reach pipes. The size of pipes and their composition (e.g., copper or PVC) have some bearing on how fast ice forms, but they are relatively minor factors in pipe bursting compared with the absence of heat, pipe insulation and exposure to subfreezing air.

At What Temperature do Pipes Freeze?

When should you be alert to the danger of freezing pipes? That depends on the climate where you live, but the “temperature alert threshold” is 20 degrees F.

This threshold is based upon research conducted by the Building Research Council at the University of Illinois. Field tests of residential water systems subjected to winter tempera­tures demonstrated that, for un-insulated pipes installed in an unconditioned attic, the onset of freezing occurred when the outside temperature fell to 20 degrees F or below.

However, freezing incidents can occur when the tem­perature remains above 20 degrees F for an extended period of time. This is especially true if pipes are exposed to cold, flowing air, as on a windy day, due to cracks in an outside wall or lack of insulation. However, the 20 degrees F “temperature alert threshold” should be applicable in most cases.

Topics: Wolgast Restoration, frozen pipes, burst pipes, causes, freezing pipes, freezing temperatures

Your Belongings are in Good Hands with Us

Posted by Rich Droste on Fri, Nov 28, 2014 @ 12:51 PM

Home in Good HandsSuffering a disaster from a fire, flood or storm can be a traumatic experience for homeowners and their families. More often than not, the emotional trauma is linked to the loss of their personal belongings than it is to the damage to the structure. Usually, the reason for this is that people understand that the walls, ceilings and floors can usually be repaired to their original condition, or better. But sentimental belongings, keepsakes, and photos are often irreplaceable.

At Wolgast Restoration we understand the emotional connection people have with their personal belongings, and we take that very seriously. Our IICRC certified technicians are highly trained in how to recover and care for our customers’ belongings.

No matter the extent of the damage, we treat every recovered item as though it can be saved and restored to its original condition. Even if we find that something is damaged beyond repair, we respect the fact that it still may have a sentimental meaning to the owner, and we let them make the choice whether or not to dispose of it.

We take extreme care during our recovery, packing, storage, and restoration processes. We implement a thorough pack-out and digital inventory system that allows us to track each item to ensure its protection from further damage or loss. We utilize the latest methods in content restoration technology to clean, decontaminate and restore even the most sensitive and delicate items.

Everyone has different tastes in how they choose to decorate their homes and in the things they find attractive, meaningful, or useful. Our technicians take this seriously and make no judgment or comments about your personal belongings or the contents in your home. We are only there to do our job of recovering as many of your items as possible, in the best way possible. To preserve your privacy, we don’t enter any unaffected rooms, closets, or storage areas without permission from you, and only if it is necessary to complete our job.

If a disaster strikes your home, a Wolgast Restoration Lead Technician or Supervisor will meet with you before beginning the process of recovering your belongings. This gives you the opportunity to express your specific wishes and concerns to our technicians so everyone’s expectations are clearly defined, and you get the results you deserve.

Topics: Wolgast Restoration, Home, belongings, restoration