I have searched online to see what industry professionals recommend for restoration companies (RCs) to gain more referrals from insurance agents and adjusters and have learned some interesting and quite varied tips. All seemed to agree, though, that customer retention and relationships were the most important contributing factors to choosing an RC. We have to agree that retention and relationships are most important, too! We would add that trust, great workmanship, and promises met are the means to achieve both these qualities.
We want to have good relationships with agents and adjusters throughout Michigan and feel that we can develop connections and gain trust through our proven track record. Currently, we participate with six Third Party Administrator (TPA) programs. We’ve consistently met strict guidelines to stay active within their programs, which are in place to keep their insured happy and a customer of their respective insurance carrier. In essence that is our role as RC, do a thorough and satisfactory job for the insured for a reasonable price, so all parties are happy.
Specifically, the TPAs grade us on our customer service, response times, documentation, workmanship, and process times. Things that would be important to all agents, adjusters and insureds. We would maintain high-level performance in each of these areas for you with retention as the goal.
Wolgast Corporation has been rebuilding and restoring buildings that have been damaged by mayhem for 70 years! Our Restoration Division may be newer, but we have seasoned restoration professionals, credentials, experience, equipment, and two locations (Saginaw & Kalamazoo) to perform large and small emergency clean up, mitigation, and reconstruction services.
We want to develop a relationship with you beyond a preferred vendors list, so that you’ll know and be comfortable with our full range of services and background. We strive and are amenable to be what all agents and adjusters look for in a restoration company. Call to set up an interview/meeting. We will perform to make you look good and keep your insured a client of your company.
www.wolgastrestoration.com | 855-WOLGAST (24 Hour Emergency Hotline)
