How Insurance Company Capacity Planning Improves Customer Satisfaction
In many of our previous white papers and blogs we have stressed the importance Wolgast Restoration places on being a systemized company with processes and procedures that are followed by the book to ensure we are more productive and our clients are satisfied. This paper is no different, except that it is going to focus on one system in particular that doesn't get the recognition it deserves. That system is called Capacity planning.
Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products or services. In the context of capacity planning, design capacity is the maximum amount of work that an organization is capable of completing in a given period. Effective capacity is the maximum amount of work that an organization is capable of completing in a given period due to constraints such as quality problems, delays, material handling, etc.
A discrepancy between the capacity of an organization and the demands of its customers results in inefficiency, either in under-utilized resources or unfulfilled customers. The goal of capacity planning is to minimize this discrepancy.